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Please inspect your order upon delivery. If you are not completely satisfied with your purchase, you may return your item(s) within 28 days of delivery for a full refund, provided they are in original, resalable condition.
Shipping, handling, and other service charges are non-refundable.
Customers are responsible for the cost of return shipping and handling when the product is received in good condition and as described. These costs will be deducted from your refund total.
All returns must be submitted via our Return Portal. Any items returned without prior notification or outside this process will be rejected and ineligible for refund. Returns received without pre-approval may be lost or returned to sender at the customer’s expense.
If we don’t receive any shipment updates within 28 days of your return being approved, the request will expire and your prepaid return labels will no longer be valid.
To qualify for a refund, your item must be unused, uninstalled, and in its original packaging, with proof of purchase provided.
Please note: Hard-wired items (including pendants, ceiling lights, and chandeliers) cannot be returned once installed, unless proven faulty.
If you have any questions, please contact our team at hello@talalighting.com or call us during our opening hours.
EU: +31 20 808 0161
UK: +44 204 587 6662
US: +1 929 498 5074
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect. Include clear images of the issue so that we can fully investigate.
All damages or delivery errors will be reviewed, and replacements issued where appropriate.
These requests can also be submitted via our Return Portal.
Hard-wired products, including pendants, ceiling lights, and chandeliers, are non-returnable once installed, unless proven faulty.
If you experience any issues with a hard-wired product, please contact hello@talalighting.com, and we will be happy to assist, or call us during our opening hours.
EU: +31 20 808 0161
UK: +44 204 587 6662
US: +1 929 498 5074
Unfortunately, we do not offer exchanges at this time. However, items may be returned for store credit. To initiate a return, please submit your request through our Return Portal.
If you have any questions regarding exchanges, please contact us at hello@talalighting.com. Our team will be happy to assist you.
If your item arrives defective, damaged, or incorrect, please contact us immediately and include clear photos of the issue so we can review and resolve the matter as quickly as possible.
Refunds are typically processed within 14 business days of receiving your return, pending a quality inspection.
Approved refunds will be issued to your original payment method. Please allow additional time for your bank or card provider to process the transaction.
Shipping, handling, and other service charges are non-refundable.
Refunds will not be issued for items damaged during installation or by a third party.
If more than 14 business days have passed since your return was approved, please contact hello@talalighting.com for assistance or call us during our opening hours.
EU: +31 20 808 0161
UK: +44 204 587 6662
US: +1 929 498 5074
We reserve the right to make temporary amendments to our returns and refunds policy during sale or promotional periods. Such amendments may apply to specific products, product ranges, regions, or order types, and will be clearly communicated at the time of purchase or within the applicable promotional terms.
All Tala LED light bulbs and luminaire products are covered under our Warranty Guarantee.
This policy complies with the UK Online and Distance Selling Regulations.
