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During a recent safety review, we have identified an issue with the bulb in batches of the Muse Portable Lamp produced between 01/21 and 01/24. While this issue is low risk (0.011% incidence rate) it involves the potential of overheating the battery which could pose a fire hazard. The issue is limited to the light bulb within the lamp, The Muse devices themselves are safe to use.
On the base of the lamp there is a batch number. The batch number contains the date of manufacture, MM/YY. If the date in your batch number is earlier than 03/24 then you may have a defective bulb and you are eligible for a replacement. This issue does not affect any batches with the date 03/24 or beyond or the Muse Portable Lamps currently being sold on the Tala website.
Actions Required:
1. Stop using the Muse Lamp
2. Check the batch number on the base of your lamp to see whether your bulb may be affected.
3. If applicable, register for a bulb replacement link
Your safety is our top concern, and we apologise for any inconvenience this may cause. If you have any questions or need further assistance, please contact our customer support team at productquality@tala.co.uk or +1 929 498 5074.
Here is how you can identify if your Muse Portable Lamp qualifies for the bulb replacement program.
FAQs
How do I know if my Muse light is qualified for the bulb replacement program?
This recall involves light bulbs used in Muse lights produced between 2021 and 2024. If your Muse light was purchased within this time frame, it may be affected by this voluntary recall. Please reference the batch number to determine if your unit is impacted. This can be found on the underside of the unit, demonstrated above.
How do I request a replacement light bulb?
Please fill the following form: Tala - The Muse Bulb Replacement Form.
How do I know my Muse light device(s) are safe to use?
The Muse light devices themselves are safe to use. The issue is limited to the light bulbs used in certain batches. All current and replacement light bulbs meet and exceed industry safety standards.
What do I do with my old bulb?
You can recycle your old bulb locally using one of these regional services. Find your local recycling point HERE.
You can also recycle your bulb in regular recycling waste collections as the bulb does not contain any hazardous materials.
Where can I find my batch number?
The batch number can be located on the base of your Muse, and will look as follows - 00/00 (Image provide on page 3 of request form and pictured above).
My Batch number is not listed in the form, is it sill affected?
If your batch number is NOT 03/24 then this is elligble for the replacement programme. Affected batches are numbered between 01/21 and 01/24.
Does the issue effect the Muse Wall Light?
No, this issue is isolated to the Muse Portable Bulbs, and your Muse Wall lights will not be affected.
I no longer have my receipt / proof of purchase, can I still register for a replacement?
If you have purchased directly with Tala, please send your order, delivery and email details to productquality@tala.co.uk and we can provide you with your information.
